Return &
Exchanges
Not the right fit? No worries. We make exchanges simple, quick and hassle-free.
Return / Exchange Request Form
Return / Exchange Request
Submit your order details and tell us what went wrong.
Review
Our support team reviews every request within 24–48 hours.
Details
Once approved, we'll share the next steps and pickup instructions.
Replacement / Refund
After inspection, your exchange or refund will be processed according to your request.
Return & Exchange Policy
Easy 7-Day Exchange Policy
At GITĀ, we want you to love what you wear.
If the size doesn't fit or you receive a damaged product, you can request an exchange within 7 days of delivery.
Eligible for Exchange
✓ Wrong size received
✓ Damaged product
✓ Manufacturing defect
✓ Incorrect item delivered
Exchange Conditions
To be eligible for an exchange, products must:
✓ Be unused and unwashed
✓ Have all original tags attached
✓ Be returned in their original packaging
✓ Be reported within 7 days of delivery
Not Eligible for Exchange
✕ Used or worn products
✕ Washed products
✕ Products without original tags
✕ Products damaged after delivery
✕ Exchange requests made after 7 days
Refund Policy
At this time, GITĀ does not offer refunds.
We currently provide exchanges only for eligible products.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For exchange-related assistance:
email- vivxvaii@gmail.com
📱 Instagram: @weargita
Need Help?
Our support team is happy to assist you with sizing, exchanges, and order-related questions. We aim to respond within 24 hours